Return Policy:

Only merchandise in resalable condition may be returned, subject to a 15% restocking charge and return freight. Shipping and handling fees are non-refundable. A Mr. Lock return merchandise authorization (RMA) number is required before returning any merchandise - copy of Invoice is required. Material returned without an (RMA) is subject to refusal. Return requests must be made within 20 days of invoice date.  Returned merchandise must be received within 30 days of invoice date. Merchandise must be in original condition and not installed. A reliable method of return delivery, and package insurance is highly recommended. Special orders, or custom merchandise is not subject to return unless factory error. Material returned without an RMA#, or returned after 30 days is subject to refusal, and/or higher restock fees.

If you have created an online account, to store your order information, you can request an RMA online - please login.
Request an RMA# via email or phone. Contact page
Printable Return Merchandise Form (pdf file).

 Incorrect Orders:

If we, in error, send you a product you did not order, we will pay for return shipping and reship the correct product - please contact us.

If you ordered the wrong item, we will accept the product back - review our return policy.

 Cancelled/Refused Orders:

Cancelled orders, orders that have not shipped, will be subject to a 5% processing fee. Orders that have been shipped may not be cancelled. Refused deliveries are subject to restock fees, return shipping charges, and subject to the same guidelines as outlined in our return policy. Refused orders may not be covered by carriers insurance - check with the carrier.

 Freight Claims:

If merchandise is damaged or lost in transit, it is the responsibility of the customer to file a claim with the carrier. Prompt inspection at destination by the carrier is the first step in filing  a claim. All claims must be made with 30 days of delivery. If assistance is required, please call. Damaged merchandise,

 Warranties:

Warranties vary widely by product, and manufacturer.  Mr. Lock will be glad to offer exchange/replacement of a defective item within the first 30 days of purchase. If you have an item that is defective, and within the product warranty period please contact the manufacturer - if you need a contact number for technical support please let us know.

 Shipping Information

Delivery Maps and General Shipping Information

Special International Requirements: Click Here

 Pricing

We make every attempt to avoid errors in pricing and product information. If a mistake does occur, we reserve the right to correct it, and we apologize for any inconvenience it may cause. All prices listed on this site are in U.S. dollars.

 Sales Tax

 Sales Tax Policy

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Customer information entered when placing order is considered private, and not available outside our organization.

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