Return Policy:

Only merchandise in resalable condition may be returned, subject to a 15% restocking charge and return freight. Shipping and handling fees are non-refundable. A Mr. Lock return merchandise authorization (RMA) number is required before returning any merchandise - copy of Invoice is required. Material returned without an (RMA) is subject to refusal. Return requests must be made within 20 days of invoice date.  Returned merchandise must be received within 30 days of invoice date. Merchandise must be in original condition and not installed. A reliable method of return delivery, and package insurance is highly recommended. Special orders, or custom merchandise is not subject to return unless factory error. Material returned without an RMA#, or returned after 30 days is subject to refusal, and/or higher restock fees.

If you have created an online account, to store your order information, you can request an RMA online - please login.
Request an RMA# via email or phone. Contact page
Printable Return Merchandise Form (pdf file).
Please review the Return Merchandise Form for return instructions.

 Incorrect Orders:

If we, in error, send you a product you did not order, we will pay for return shipping and reship the correct product - please contact us.

If you ordered the wrong item, we will accept the product back - review our return policy.

 Cancelled/Refused Orders:

Cancelled orders, orders that have not shipped, will be subject to a 5% processing fee. Orders that have been shipped may not be cancelled. Refused deliveries are subject to restock fees, return shipping charges, and subject to the same guidelines as outlined in our return policy. Refused orders may not be covered by carriers insurance - check with the carrier.

 Freight Claims:

If merchandise is damaged or lost in transit, it is the responsibility of the customer to file a claim with the carrier. Prompt inspection at destination by the carrier is the first step in filing  a claim. All claims must be made with 30 days of delivery. If assistance is required, please call. Damaged merchandise,

 Warranties:

Warranties vary widely by product, and manufacturer.  Mr. Lock will be glad to offer exchange/replacement of a defective item within the first 30 days of purchase. If you have an item that is defective, and within the product warranty period please contact the manufacturer - if you need a contact number for technical support please let us know.

 Shipping Information

Delivery Maps and General Shipping Information

Special International Requirements: Click Here

 Pricing

We make every attempt to avoid errors in pricing and product information. If a mistake does occur, we reserve the right to correct it, and we apologize for any inconvenience it may cause. All prices listed on this site are in U.S. dollars.

 Sales Tax

 Sales Tax Policy

 Minimum Order

We have a $4 minimum for orders placed online.
Due to the costs of processing a phone order, there is a $15 merchandise minimum for phoned in orders.
There is a $15 merchandise minimum for orders shipped out of the USA.
There is a $100 merchandise minimum for orders paid by Bank Transfer ($25 bank fee applies to all orders under $1000 USD).
These minimums do not include shipping costs.

 Commercial Accounts - Purchase Orders

 New credit accounts are required to fax us a copy of your in-house purchase order for both our record, and yours. Company seeking credit must provide three credit references, and your bank reference. Setting up your new account usually takes 5-10 business days, or longer depending on the response of your credit references.
Standard credit terms/minimum purchase requirements:
Invoices are included with each shipped order. All invoices are due 30 days net from invoice date. No additional credit will be extended to past due accounts unless satisfactory arrangements are made with our Accounts Receivable department. Initial opening order of $100.00 (excluding freight) is required to set a up a new account, and anticipate a yearly purchase volume in excess of $2000.00 to maintain an open credit account.

If ordering with Mr. Lock will be infrequent, we would prefer payment via credit card or a mailed company check.

We will be glad to prepare a pro-forma invoice to attach with your mailed company check.

 International Ordering & Shipping Information

All International shipments are shipped DDU (delivered duty unpaid) - it is the responsibility of the purchaser to determine duties & local taxes imposed on purchased goods. If you need to know the country of origin of a specific product - please inquire. Mr. Lock requires a $25.00 minimum order, excluding s&h for export shipments.

Special International Requirements:

Credit Card Payments will require verification

click here -> International Orders.

Paypal: If you pay with Paypal we require the Paypal account to be listed as Verified - the shipping address must be the verified address Paypal has on file. - learn about Paypal here -> Paypal

International Credit Card: Valid identification is required such as: a Driver's License, State or Country issued id, or similar identification. The identification must display your ship-to address - we reserve the right to determine if supplied documentation is valid, and may cancel the order if information is inadequate, or questionable. Once we validate the information we do not require this information on future orders.

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Customer information entered when placing order is considered private, and not available outside our organization.

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