Only merchandise in resalable condition may be returned, subject to a 15% restocking charge and return freight. Shipping and handling fees are non-refundable. A Mr. Lock return merchandise authorization (RMA) number is required before returning any merchandise - copy of Invoice is required. Material returned without an (RMA) is subject to refusal. Return requests must be made within 20 days of invoice date. Returned merchandise must be received within 30 days of invoice date. Merchandise must be in original condition and not installed. A reliable method of return delivery, and package insurance is highly recommended. Special orders, or custom merchandise is not subject to return unless factory error. Material returned without an RMA#, or returned after 30 days is subject to refusal, and/or higher restock fees.
Cancelled orders, orders that have not shipped, may be subject to a 5% processing fee at our descretion depending on how far the order is in the fullfillment process.
Orders that have been shipped may not be cancelled.
Refused deliveries are subject to restock fees, return shipping charges, and subject to the same guidelines as outlined in our return policy.
Refused orders may not be covered by carriers insurance - check with the carrier.